Welcome to our Return and Exchange Policy page. At FITENUE, we are committed to ensuring your satisfaction with every purchase. Please review our policy below to understand your options and responsibilities when returning or exchanging items bought from us.

15-Day Return Policy

We offer a 15-day return policy from the date of delivery for most items. If for any reason you are not completely satisfied with your purchase, you may return it for a refund or exchange, subject to the following conditions:

Conditions for Returns and Exchanges:

  1. Unworn and Unused: Items must be unworn, unwashed, and in their original condition with all tags attached.
  2. Original Packaging: Please ensure that the original packaging is intact and undamaged when returning the item.
  3. Proof of Purchase: A proof of purchase (receipt, order confirmation, or invoice) is required for all returns and exchanges.
  4. Exclusions: Certain items are non-returnable unless defective or damaged upon receipt. These include personalized or customized items, intimate apparel, swimwear (for hygiene reasons), and earrings (for hygiene reasons).

Return Process:

  1. Initiate Your Return or Exchange: Contact our Customer Service team at “customerservice@fitenue.com” within 15 days of receiving your order to initiate the return or exchange process. Please provide your order number and reason for the return or exchange.
  2. Pack and Ship: Pack the item securely in its original packaging (if possible) and include the proof of purchase. Ship the item back to us using a trackable shipping method of your choice.
  3. Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. Refunds or exchanges will be processed within “7” business days of receiving the returned item.

Refunds:

  • Original Payment Method: Refunds will be issued to the original form of payment used for the purchase.
  • Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective/damaged item.

Exchanges:

  • Size or Color Exchange: If you wish to exchange an item for a different size or color, please indicate this when contacting Customer Service. Exchanges are subject to availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will arrange for a replacement or refund as needed.

Contact Us:

For further assistance or inquiries regarding our return and exchange policy, please contact our Customer Service team at “customerservice@fitenue.com” . We are here to help you with any questions or concerns you may have.

Policy Updates:

FITENUE reserves the right to update or modify this return and exchange policy at any time without prior notice. Please review this page periodically for any changes.

Thank you for shopping with FITENUE. We appreciate your trust in our brand and strive to provide you with exceptional service and products.